Online ordering
Online ordering for restaurants, without the take-rate.
Kitch puts direct ordering on your live page — guests order and pay to your own connected Stripe account, at the table by QR or for pickup, with no aggregator owning the guest or the margin.
Kitch Orders is $299 CAD/month/location and adds deeper order and customer insights plus more Kitch capacity.
Done. Kitch updates the places that need it.
Say what changed or ask what you need.
Kitch handles the connected work.
The more Kitch knows about your restaurant, the more it can help.
Who this is for
Built for restaurant people, not software people.
Restaurants, cafés, bars, bakeries, and food trucks that want to take direct orders — at the table or for pickup — without handing a cut of every ticket to a delivery aggregator that keeps the guest data too.
The point
Less stuff to manage.
Aggregators solved discovery and then kept the relationship. They take a double-digit cut of every order, own the guest data, and put your restaurant next to its competitors. Going direct usually means bolting on yet another ordering platform with its own login, its own fees, and a menu that drifts out of sync with the one on your table.
Things you can ask
Who this is for
Direct ordering on Kitch is for operators who are tired of paying to reach their own guests. If a meaningful share of your orders run through an aggregator that takes a cut and keeps the data, putting ordering on a page you own changes the economics — at the table and for pickup.
It fits full-service rooms that want table-side ordering, quick-service counters taking pickup, cafés, bars, bakeries, and food trucks that want to skip the phone and the paper pad.
The common problem
The aggregator model is convenient and expensive. A double-digit take-rate comes off every ticket, the guest's contact details stay with the platform, and your listing sits beside every competitor in town. The alternative — a standalone ordering system — adds another tool, another menu to keep in sync, and another login nobody updates.
Kitch makes ordering part of the live page guests already use. The menu they order from is the same one your team keeps current.
How it works
Guests open your live page — from the table QR, your link in bio, or your website — add items, add a tip, and pay. Payment goes to your own connected Stripe account, so the money and the guest relationship are yours; standard Stripe processing fees apply, and on any paid plan there is no Kitch take-rate — direct ordering is available on paid live plans with a 0% Kitch take-rate.
A QR at the table carries the table number, so guests order and pay without flagging down a server. New orders land in your dashboard with an audible alert and a printable receipt — for dine-in or pickup.
Examples
A patio lets every table order a second round from the QR without waiting on a server. A café takes pickup orders off its bio link instead of the phone. A bakery collects prepaid preorders for the weekend. A bar turns table tents into an ordering channel during a rush.
Each of these moves an order off an aggregator — or off a notepad — and onto a page the restaurant owns.
Questions
Get the facts.
- Does Kitch take a cut of my orders?
- On any paid plan, no — 0%. Guests pay your own connected Stripe account directly, so you keep the guest relationship and the margin. direct ordering is available on paid live plans with a 0% Kitch take-rate, so starting costs nothing. Standard Stripe processing fees still apply.
- Can guests order from the table?
- Yes. A QR code at the table opens your menu with the table number attached, so guests can order and pay without flagging down a server.
- Does it handle pickup orders?
- Yes. Guests can order for pickup from your live page, link in bio, or website, with a tip option and a receipt — and new orders alert your team in the dashboard.
- Is ordering a separate product?
- No. Direct ordering is available on paid live plans, on the same live page as your menu, hours, and promos. Connect Stripe to turn on payments.
Ready?
Tell Kitch.
Kitch Orders is $299 CAD/month/location and adds deeper order and customer insights plus more Kitch capacity.